At 999k, we believe that gaming should remain an enjoyable form of entertainment for adults. This page explains the tools, guidance, and support available to help members in Bangladesh maintain healthy gaming habits and make informed decisions about their play.
Gaming on the 999k platform is intended purely as entertainment for adults aged 18 and above. It is not a source of income, and outcomes cannot be predicted or guaranteed. If gaming is causing you stress or financial difficulty, please read this page carefully and consider using the tools available to you.
Responsible gaming is a core part of how 999k operates. We are committed to providing an entertainment environment that is fair, transparent, and safe for adult members. This means giving members the information and tools they need to make informed choices about how they engage with the platform.
We recognise that for a small number of people, gaming can become problematic. Our approach is to make it as easy as possible for members to set limits, take breaks, or step away entirely if they feel that gaming is no longer a positive experience. We do not encourage members to chase losses, increase their spending, or view gaming as a financial activity.
The 999k platform is designed for adults who choose to engage with casino-style games as a form of leisure. Every member has the right to use the platform on their own terms, and we support that right by providing practical tools and clear information.
Casino-style games are games of chance. The outcomes of all games on the 999k platform are determined by random processes, and no strategy, system, or pattern of play can reliably predict or influence results. This is a fundamental characteristic of these games, and it is important that all members understand it before they play.
Healthy gaming looks like this:
If gaming starts to feel like an obligation, a way to escape problems, or a source of financial pressure, these are signs that it may be time to step back and reassess. The tools described in this page are available to all 999k members at any time.
It is not always easy to recognise when gaming habits have become unhealthy, particularly when changes happen gradually. The following signs may indicate that gaming is becoming a problem. If you recognise several of these in your own behaviour, we encourage you to use the account tools available or to seek support.
Spending more money on gaming than you originally planned or can comfortably afford.
Chasing losses — continuing to play in an attempt to recover money that has already been lost.
Spending significantly more time gaming than intended, or losing track of time while playing.
Neglecting work, family, or social responsibilities because of time or money spent on gaming.
Hiding gaming activity from family members or being dishonest about how much you spend.
Feeling anxious, irritable, or restless when not gaming, or using gaming to cope with stress.
Borrowing money or selling possessions to fund gaming activity.
Trying to cut back on gaming but finding it difficult or impossible to do so.
Recognising these signs in yourself is an important first step. You do not need to wait until things become serious before taking action. The tools and support described in this page are available to you right now.
The following questions are intended to help you reflect honestly on your gaming habits. There are no right or wrong answers — this is a personal exercise to help you assess whether your relationship with gaming is healthy.
Have you ever spent more money on gaming than you planned to in a single session or over a week?
Have you ever continued playing after losing in order to try to win back what you lost?
Has gaming ever caused you to miss work, neglect family responsibilities, or skip important commitments?
Have you ever felt the need to hide your gaming activity or the amount you spend from family or friends?
Have you ever borrowed money or used funds set aside for essential expenses in order to play?
Do you find yourself thinking about gaming frequently when you are not playing?
Have you ever felt that you needed to play with larger amounts to get the same level of enjoyment?
Have you tried to reduce or stop gaming but found it difficult to follow through?
If you answered yes to several of these questions, we encourage you to use the account management tools available on the 999k platform, or to reach out to a support organisation. Taking action early is always easier than waiting.
999k provides account management tools that members can use to manage their gaming activity. These tools are available to all registered adult members and can be activated by contacting our support team at [email protected].
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once set, limits can be reduced immediately but increases take effect after a cooling-off period.
Request reminders that notify you of how long you have been playing in a single session, helping you stay aware of the time you spend on the platform.
Take a short break from the platform for a defined period — from 24 hours up to several weeks. Your account remains intact but you will not be able to log in during this time.
Permanently or temporarily exclude yourself from the 999k platform. This is a stronger measure for members who feel they need a longer or indefinite break from gaming.
To activate any of these tools, contact our support team at [email protected] with your registered account details and a clear description of the limit or restriction you would like to apply. We will process your request promptly.
When you request a reduction to any existing limit, the change takes effect straight away. Requests to increase a limit or remove a restriction are subject to a mandatory review period to give you time to reconsider.
Self-exclusion is an option for members who feel that they need to stop using the 999k platform for an extended period or permanently. When a self-exclusion is in place, you will not be able to log in to your account or access any platform features for the duration of the exclusion.
Self-exclusion can be requested for a minimum period or on an open-ended basis. To request self-exclusion, please contact [email protected] from your registered email address and state clearly that you wish to self-exclude, along with the duration you are requesting.
During a self-exclusion period:
We take self-exclusion requests seriously. If you request self-exclusion, we will not attempt to persuade you to reconsider or to return to the platform before the exclusion period has ended. Your wellbeing takes priority.
Once a self-exclusion is confirmed, it cannot be reversed early. Please consider this carefully before submitting your request. If you are unsure, a cooling-off period may be a more appropriate first step.
The 999k platform is strictly for adults aged 18 and above. We do not permit anyone under the age of 18 to register or use the platform under any circumstances. Age verification is part of the registration process, and we reserve the right to request additional proof of age at any time.
If you share a device or internet connection with younger family members, we strongly encourage you to take steps to prevent them from accessing online gaming platforms. Practical measures include:
If you suspect that a minor has accessed or registered on the 999k platform, please notify us immediately at [email protected]. We will investigate and take appropriate action without delay. Accounts confirmed to belong to individuals under 18 will be closed immediately.
Responsible gaming starts with ensuring that only eligible adults participate. This is a shared responsibility between the platform and its members.
If you are concerned about your own gaming habits or those of someone close to you, speaking to a professional can make a significant difference. Problem gambling is a recognised condition, and support is available.
We encourage members in Bangladesh who feel they need help to reach out to mental health professionals, counsellors, or community support services in their area. Talking to a trusted family member or friend is also a meaningful first step.
Many people experience difficulties with gaming at some point. Seeking help is a sign of strength, not weakness. The 999k support team can also point you toward appropriate resources if you reach out to us at [email protected].
In addition to professional support, the following personal strategies can help:
Our support team is available to assist with account-related responsible gaming requests. We are not a substitute for professional counselling, but we will always take your concerns seriously and respond with care.
If you would like to activate any account management tool, request self-exclusion, report a concern about a minor, or simply ask a question about responsible gaming on the 999k platform, please contact our support team.
Support email: [email protected]
When contacting us about a responsible gaming matter, please include your registered email address and a clear description of your request. We treat all responsible gaming communications with priority and discretion.
Requests related to deposit limits, cooling-off periods, and self-exclusion are handled as a priority. You do not need to provide a reason for your request — simply let us know what you need and we will act on it promptly.
If you are ready to return to the platform and feel confident in your ability to play responsibly within your personal limits, your account is available to you.
Member Login – Adults 18+ Only